Don't you just hate it when you reach out to
an online vendor about a purchase you've recently made, and the seller's
response smacks of snark?
Let me rewind and explain.
I've gotten hip to something that many eBay sellers do
all the time now: They'll mark your item as shipped, but the item hasn't been
physically taken to the post office.
However, by marking the item as shipped, the seller
likely thinks he's bought himself some time because when the unsuspecting buyer
checks the status of said item, they'll see that the item has been marked
shipped.
And then the buyer gets all giddy and shit and
thinks, Yay! My item is on its way!
But don't get out over your skis.
For all we really know, the box is still on the
seller's kitchen table--or worse, still hanging in their closet if it's an
article of clothing. Who the hell knows where it really is, but it's not in
transit, like we buyers have been led to believe.
Like I said, this shady behavior is rampant now on
eBay.
But wanna know what's worse than this?
When the seller doesn't even hide his shade at all and
blatantly drags his feet.
I liken that to the shipping version of flipping you the double bird.
So, a few days ago, I bought a pre-owned Michigan
Alumni sweatshirt on eBay.
Turns out, the seller is located about 30 miles north from me. (I know,
shocker, right? I'm in Michigan...and the seller who listed the Michigan
sweatshirt is also in Michigan! What. Are. The. Odds.)
But seriously. Here's the rub: I bought the sweatshirt
on a Wednesday...but I noticed that by late Friday, the sweatshirt still hadn't
been shipped.
I kind of assumed that the seller would realize: Wow,
the person who bought the Michigan Alumni sweatshirt from me lives...whoa...not
far from me at all! If I pop that sucker in the mail today, she'll get it,
like, tomorrow. So, let me just do that.
But, no.
No, sadly, that didn't happen.
What the seller did do, though, was grace me with his
Neanderthal wit--with a heaping dose of sarcasm on the side--when I inquired
about the shipping status of my sweatshirt.
Here's how our correspondence went:
Me:
Hello, I purchased this item in Jan. 5. Can you please tell me when this item
will be taken to the post office and shipped?
Thank you for your time.
Courtney
Him:
Hi this item was purchased later in the day on the 5th. We appreciate your purchase, but it’s the morning of the 7th, we are given up to 4 days to ship. But we plan on getting it out quicker than that for you ya!
Go blue!!!
The nerve.
Let's break this down, shall we?
Hi this item was purchased later in the day on the 5th...
Really!?! My, my. I had no clue what day it was when I decided to part
with my money and buy your sweatshirt. No
shit, Sherlock. OF COURSE I know the day the purchase was made--I made the
purchase! And I allude to such in my inquiry. If you didn't have time to take
it to the post office, however, you could have just said that.
We appreciate your purchase, but it’s the morning of
the 7th...
Once again, Pal, I'm acutely aware of
today's date. I know today is January 7th.
We are given up to 4 days to ship...
Um, actually, no. You're wrong on
that one, too: The standard verbiage on an eBay listing regarding handling time
states "Will usually ship within 3 business days of receiving cleared
payment." But here's the thing: Although eBay gives sellers 3 days to ship
after payment has cleared, it is perfectly acceptable to ship BEFORE THAT. Now,
I'm not going to crucify you in the event that you cannot ship in less than 3
days. We all have lives to live, and things get in the way. I get that. But if
you plan on shipping after the 3-day window, why not just
admit it and notify the seller (AKA me)? And lastly: For the love, why not
practice some semblance of honest customer service and answer the question your
buyer asked? There's a novel concept.
But we plan on getting it out quicker than that for
you ya!
Um, excuse me, sir, but you still
didn't actually answer my question, which was, WHEN WILL THIS ITEM BE TAKEN TO
THE POST OFFICE AND SHIPPED?
So, where are we today?
This morning the package as marked shipped.
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